Returns & Refunds
Please review our return policy carefully. Due to health, safety, and regulatory requirements, strict guidelines apply to vape product returns.
Last Updated: May 2026
Important Notice
For health, safety, and regulatory reasons, certain products are final sale unless defective or shipped incorrectly. Due to the nature of consumable and age-restricted products, we have strict return guidelines to ensure compliance with federal and state regulations. Please read this policy in full before making a purchase.
24-48 Hour Window
Report damaged or defective items within 24-48 hours of delivery with photos.
Contact First
All returns require authorization. Contact us before sending anything back.
5-10 Business Days
Approved refunds are processed within 5-10 business days after inspection.
Return Policy Details
NOT Eligible for Return
Due to health, safety, and regulatory requirements, the following items cannot be returned:
- - Opened or used e-liquids, vape juices, or any consumable products
- - Used disposable vapes, pods, cartridges, or coils
- - Any product that has been opened, unsealed, or shows signs of use
- - Age-restricted products (unless defective or shipped in error)
- - Products with damaged, missing, or tampered packaging
- - Clearance, final sale, or promotional items
- - Products damaged by customer misuse, improper storage, or modification
- - Items returned without prior authorization
Eligible for Return or Refund
We will accept returns or issue refunds for:
- - Products that are defective or not functioning properly (reported within 48 hours)
- - Incorrect items shipped (we shipped the wrong product)
- - Items damaged during shipping (photos required within 24-48 hours of delivery)
- - Unopened, sealed hardware devices with manufacturer defects (within 14 days)
Damaged Shipment Claims
If your order arrives damaged:
- - Report within 24-48 hours of delivery
- - Take clear photos of the damaged packaging and products
- - Keep all original packaging materials
- - Email photos and your order number to bluegemllc.com@gmail.com
Claims submitted after 48 hours may not be eligible for refund or replacement.
Failed Delivery & Age Verification Issues
Refunds will NOT be issued for:
- - Packages returned due to failure to provide adult signature (21+)
- - Delivery refused at the door or unable to verify age
- - Incorrect shipping address provided by customer
- - Packages unclaimed after multiple delivery attempts
- - Orders shipped to restricted states or jurisdictions (customer responsibility to verify legality)
Customers are responsible for ensuring someone 21+ with valid ID is available to sign for deliveries.
Legal & Regulatory Restrictions on Returns
Due to federal and state regulations governing tobacco and vape products:
- - Refunds may be denied if applicable law prohibits the return of such products
- - Once shipped, age-restricted products cannot be resold and may need to be destroyed if returned
- - Some states prohibit returns of tobacco/vape products entirely
- - We reserve the right to deny refunds if processing the return would violate any law
Refund Process & Timeline
Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.
- - Approved refunds: Processed within 5-10 business days to your original payment method
- - Credit card refunds: May take an additional 5-10 business days to appear on your statement
- - Shipping charges: Original shipping costs are non-refundable unless the return is due to our error
- - Return shipping: Customer is responsible for return shipping costs unless the item was defective or shipped incorrectly
How to Request a Return
Contact Us
Email us with your order number, item(s), reason for return, and photos if applicable.
Get Authorization
Wait for return authorization. Do not ship anything until approved.
Ship (If Required)
If approved and return is needed, ship securely with tracking. Keep your receipt.
Receive Refund
After inspection, approved refunds processed within 5-10 business days.
Request a Return or Report an Issue
To request a return authorization or report a defective/damaged product, please contact us with your order number and details:
Related Policies
Please also review our shipping policy and terms of service for complete information.